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Common queries answered
Frequently asked Questions
Delivery takes 2-4 weeks for EU, GB, Africa, and Asia, and 3-6 weeks for the US.
You can find detailed information about our returns policy in our Return and Refund Policy.
To change your shipping address, log in to your account and go to your address book. From there, you can edit or add a new shipping address.
All order and delivery information will be sent to the email address you provided at checkout.
You can reach our customer support team by [email, or live chat]. Please specify your preferred method of contact.
Please contact our customer support immediately to correct the shipping address. We may be able to change it before the order is shipped.
We ship worldwide, with a few exceptions.
Items in the same order will usually be shipped together in one package. However, for large orders or out-of-stock items, multiple packages may be necessary.